Case Review Specialist

To be considered for this position, please call 866-671-7519 and follow the instructions outlined by our Managing Partner. You can also send us an email at careers@chaffinluhana.com for more information.

About:

The Case Review Specialist will be responsible for completing the quality control checks on all audited files coming from all third-party call centers. This position is important to the success of the firm. 

Responsibilities:

  • Perform thorough inspections of products, materials, and services to assess their adherence to quality standards and specifications.  
  • Maintain accurate and organized records of quality control steps and actions taken on each mass tort case.  
  • Document and report any quality deviations or non-conformances, and recommend appropriate solutions or process improvements.

Qualifications:

  • Bachelor’s degree or equivalent work experience.   
  • Solid understanding of quality control procedures. 
  • Ability to work independently and take ownership of assigned responsibilities.   
  • Excellent attention to detail and a meticulous approach to tasks. 
  • Strong analytical and problem-solving skills. 
  • Adheres to all government and industry regulations, including settlement. disbursements and the protection of regulated sensitive data.  
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.  
  • Problem-solving mindset, with the ability to identify process improvements and implement solutions.  
  • Maintain confidentiality of all Confidential Information of clients and of the company.  
  • Excellent analytical skills, with a keen eye for detail and a commitment to accuracy.  
  • Excellent interpersonal skills, organizational skills, and time management skills.  
  • Ability to handle frequent pressures, time deadlines, and multi-task. 
  • Work is normally performed during standard business hours, Monday through Friday.  
  • Other occasional off-hours work may be required for special clients, office, or project situations.  
  • Normally, travel is not expected.  
  • Occasional local car travel may be required.  
  • Occasional overnight travel may be required 

Benefits:

  • Salary based on prior experience and incentive bonus based on KPIs.
  • 401(k) with very attractive firm matching.
  • Health and dental insurance—we cover most (if not all) of the premiums (for typical team member) and we kick in up to $750 in an HSA.
  • FSA account—transit and healthcare.
  • Paid Time Off (PTO) for pure fun and recharging, 10 yearly holidays paid so you can enjoy your friends and family and separate sick/bereavement days for those unfortunate times you need it.
  • We strive to close the entire firm between Christmas & New Year’s every year so the entire team can recharge their batteries with family and start the year fresh!
  • Bonusly awards—peer-to-peer recognition app—think Facebook for the team with cool .gifs (and rewards funded by the firm)!
  • Free annual dollars for continuing education!
  • A strong company culture with cool rewards, annual firm retreat and a spectacular holiday dinner!
  • Philanthropy— our motto is Doing Good by Doing Right™ in our practice and in our communities – you’ll get to participate in meaningful causes outside of the firm!
  • Team members also get to nominate their own charities for the CL Foundation to support during the holidays—putting their own mark on our Doing Good by Doing Right™ motto!

Note:

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform. Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company.

Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities.