Client Success Specialist

To be considered for this position, please call 866-536-2743 and follow the instructions outlined by our Managing Partner. You can also send us an email at careers@chaffinluhana.com for more information.

About:

The Client Success Specialist is responsible for ensuring specific functions within the client success team are done in a timely manner. They will be assisting in a variety of roles and their efforts will impact the success of the overall client journey.

Responsibilities:

  • Marketing/Swag Kits.
  • Assemble, package, and ship Client Kits, New Hire Kits, and B2B nurturing gifts.
  • Assist with proposals for new swag items and continually research vendor options for competitor pricing.
  • Maintain and update records in case management system.
  • Assist with tracking budget on Swag.
  • Client Experience:
    • Assist with client reach out on feedback related to various efforts of the client journey (NPS/Kits/Reviews/Referrals).
    • Assist Client Success Manager with Team morale gifts and recognition.
    • Assist with monitoring, tracking, and respond to Client Reviews.
    • Assist with expense allocations.

Qualifications:

  • High school diploma or equivalent.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Basic computer skills; moderate-advanced level Microsoft Suite.
  • Proficient in using computer systems for data entry, communication, and record-keeping.
  • Detail-oriented with high levels of accuracy.
  • A positive and customer-focused attitude, with a commitment to providing outstanding service.
  • Previous Customer Service-related roles involving direct contact with customers/clients.

Benefits:

  • Salary based on prior experience and incentive bonus based on KPIs.
  • 401(k) with very attractive firm matching.
  • Health and dental insurance—we cover most (if not all) of the premiums (for typical team member) and we kick in up to $750 in an HSA.
  • FSA account—transit and healthcare.
  • Paid Time Off (PTO) for pure fun and recharging, 10 yearly holidays paid so you can enjoy your friends and family and separate sick/bereavement days for those unfortunate times you need it.
  • We strive to close the entire firm between Christmas & New Year’s every year so the entire team can recharge their batteries with family and start the year fresh!
  • Bonusly awards—peer-to-peer recognition app—think Facebook for the team with cool .gifs (and rewards funded by the firm)!
  • Free annual dollars for continuing education!
  • A strong company culture with cool rewards, annual firm retreat and a spectacular holiday dinner!
  • Philanthropy— our motto is Doing Good by Doing Right™ in our practice and in our communities – you’ll get to participate in meaningful causes outside of the firm!
  • Team members also get to nominate their own charities for the CL Foundation to support during the holidays—putting their own mark on our Doing Good by Doing Right™ motto!

Note:

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform. Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company.

Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities.